Shipping policy

At Ramair Filters, we aim to dispatch orders quickly and provide reliable delivery to customers across the UK, United States and internationally. Orders placed through ramair-filters.com are fulfilled from our UK or US warehouse depending on the delivery destination, product availability and the most appropriate fulfilment route.

Fulfilment Locations

Ramair Filters operates fulfilment locations in both the United Kingdom and United States.

Orders are generally dispatched from the warehouse best suited to the customer’s delivery location. In some circumstances, stock availability may mean that an order is fulfilled from an alternative location.

Shipping Destinations

We currently offer shipping to the following regions:

  • United Kingdom
  • United States
  • Canada
  • Western Europe
  • Eastern Europe
  • Nordic countries
  • Additional international destinations where available at checkout

If your country or region is not available during checkout, please contact us before placing your order.

Delivery Options & Estimated Times

Available delivery services and estimated transit times are displayed at checkout based on your delivery address.

Our typical delivery estimates are:

United States

  • Standard Delivery: 3–4 business days
  • Express Delivery: 1–2 business days

United Kingdom

  • Express Delivery: 1–3 business days

Canada

  • Economy International: 6–10 business days

Western Europe

  • Express Delivery: 3–5 business days

Eastern Europe

  • Express Delivery: 3–5 business days

Nordic Countries

  • Express Delivery: 3–5 business days

These are estimated carrier transit times and are not guaranteed delivery dates. Remote locations, customs processing, adverse weather and carrier delays may increase delivery times.

Order Processing

Orders are processed during normal business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email. Where tracking is available, your tracking information will be included in this confirmation.

Orders placed outside normal working hours, during weekends or on public holidays will begin processing on the next available business day.

Shipping Charges

Shipping charges are calculated automatically during checkout based on your:

  • Delivery destination
  • Order contents
  • Parcel size and weight
  • Available delivery service

The applicable shipping options will be shown before you complete your purchase.

International Orders, Duties & Taxes

International shipments may be subject to import duties, customs charges, VAT, sales taxes or other local fees imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product or shipping price and remain the responsibility of the recipient.

Customs requirements vary between countries, so we recommend checking the applicable import rules in your destination before ordering.

Ramair Filters cannot control customs processing times or charges imposed by local authorities.

Orders Shipped Between Our UK and US Warehouses

Where practical, orders will be fulfilled from the warehouse closest to the delivery destination.

Occasionally, a product may only be available from one of our warehouses. If an order needs to be shipped internationally due to stock availability, the delivery time may be longer and customs requirements may apply.

Tracking Your Order

Where tracking is provided by the selected delivery service, you will receive a tracking link once your order has been dispatched.

Please allow sufficient time for tracking information to become active after receiving your dispatch confirmation, as carrier systems may take several hours to update.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.

If you notice an error in your delivery address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes once an order has entered fulfilment.

Additional shipping charges may apply where an order has to be resent because an incorrect or incomplete address was supplied.

Delayed Shipments

Delivery dates provided at checkout are estimates.

Although we work with established delivery partners, delays can occasionally occur due to circumstances outside our control, including:

  • Customs clearance
  • Weather conditions
  • Carrier network disruption
  • Public holidays
  • Remote delivery locations
  • Incorrect delivery information
  • Exceptional periods of demand

If your tracking information has not updated for an extended period or your parcel is significantly overdue, please contact us and we will assist with investigating the shipment.

Lost Shipments

If you believe your order has been lost in transit, please contact us with your order number.

We may need to allow the carrier's required investigation period to pass before a shipment can officially be considered lost. Once confirmed, we will work with you to resolve the issue appropriately.

Damaged Parcels

If your parcel arrives visibly damaged, please retain the packaging and contact us as soon as possible.

Photographs of the parcel, packaging, shipping label and affected products may be required so that we can investigate the issue with the carrier.

Delivery Restrictions

Certain destinations may be unavailable due to carrier restrictions, customs requirements or other logistical limitations.

Available destinations and shipping methods are determined during checkout. If no shipping option is shown for your address, please contact us for assistance.

Contact Us

If you have any questions regarding delivery, tracking or an existing order, please contact the Ramair Filters customer service team and include your order number wherever possible.